‘Touch-N M-Vaccine (Enterprise)’ is a security program that runs and terminates in conjunction with mobile web pages of linked companies, such as banks, securities firms, and shopping sites, in accordance with Financial Supervisory Service guidelines. Its purpose is to prevent electronic financial accidents caused by various viruses and malware, ensuring a safe connection environment for smartphones.

As an application that runs in conjunction with a network connection, ‘Touch-N M-Vaccine (Enterprise)’ does not run independently.

Touch-N M-Vaccine (Enterprise) provides service information, such as additional antivirus guidance, to ensure a safer smartphone usage environment.

[App Access Permission Guide]

Based on the Information and Communications Network Act for user protection regarding smartphone app access permissions, effective March 23, 2017, Touch-N M-Vaccine (Enterprise) accesses only the items absolutely necessary for the service. The details are as follows: - Essential Permissions

1. Internet, Wi-Fi Connection Info: Used for network connection during pattern/engine updates

2. App Deletion: Provides a deletion function based on user choice when malicious apps are detected

3. Notifications: Provides results to the user when malicious apps are detected

['TouchN M-Vaccine (Enterprise)' FAQ]

<1> In case of TouchN M-Vaccine Google Play Store download delay or inability to install

- Due to Google Play Store issues, proceed as follows

- On your smartphone, go to [Settings]-[Application Manager (App Manager)] -> Select "Google Play Store" -> Select the [Uninstall Update] button and [OK] -> Reboot the device and reinstall

<2> If TouchN M-Vaccine keeps returning to the previous screen after launching

- This may occur when accessing via the “Chrome” browser; please access via the “Internet” browser to make payments. <3> If the screen keeps refreshing after the message "TouchEn mVaccine is running" appears

- This may occur when accessing via the "Naver App" browser; please use the "Internet" browser to make a payment.

<4> If you have installed TouchEn mVaccine but are prompted to reinstall it and are redirected to the Google Play Store

- This may occur when accessing via the "FireFox" browser; please use the "Internet" browser or proceed as follows:

: Google Play Store installation screen → Device back button → Return to payment screen → Launch the antivirus and proceed with payment.

<5> If the process does not proceed after installing TouchEn mVaccine

- Device back button → Return to the antivirus launch page → Launch the antivirus and return to the payment page.

<6> Inability to make a payment in a shopping app after launching TouchEn mVaccine

- This may occur due to app-to-app integration issues; please send the relevant shopping app to voc@raonsecure.com, and we plan to address the issue as soon as possible. <7> If TouchEn mVaccine runs in an infinite loop on an LG G2 device, proceed as follows:

1) On the device, navigate to [Settings] - [Display] - [Home Touch Button] - [Hide Home Touch Button].

2) Uncheck "TouchEn mVaccine" in the app list and restart the device.

[Developer Information]

- TEL : 1644-4128

- EMAIL : voc@raon.com

- Website : https://www.raon.com/
Raon Secure Co., Ltd.
48F, Park One Tower 2, 108 Yeouidae-ro, Yeongdeungpo-gu, Seoul