■ Information on App Usage Issues

1. Login and Payment Errors
- If you experience issues with the Lotte Cinema app login or payment, please contact Customer Service (1544-8855) with your Lotte Cinema ID, device information, the date of occurrence, and the specific issue. For quick and detailed assistance, please contact Customer Service (1544-8855).

2. App Update or Installation Errors
- Due to an inherent issue with the Google Play Store, app updates or initial installations may not proceed properly.
- Please clear data and cache from [Settings - Applications - Google Play Store - Storage] on your phone and try again.

3. Other Information
- For optimal experience with the Lotte Cinema mobile app, we recommend installing it on Android OS 8.1 or higher.

- If you experience any issues while using the app, please contact Customer Service (1544-8855).

* We are constantly strengthening security and monitoring to protect your information and ensure the safe use of the app. Please use the app with confidence.

■ Key Features

1. There's so much to enjoy at Lotte Cinema right now.

2. Don't miss out on popular movies and all the films selected by Lotte Cinema.

3. From concerts to sports broadcasts, it's more than just intuitive.

4. There's always something to do, from stage greetings to previews to discounts.

5. Skip the lines and order right away.

■ Lotte Cinema Access Permissions Guide
1. Required Access Permissions
- Device and App History: Fixes errors and improves usability.

2. Optional Access Permissions
- Notifications: Notifies you of major events and benefits.
- Location Information: Provides information about nearby theaters (reservations, instant popcorn).
- Camera: Scans QR codes/barcodes, uploads photos and video files for 1:1 customer service inquiries.
- Address Book: Gifts tickets and store tickets.
- Biometric Authentication: Provides easy login functionality.
- Display on top of other apps: Creates a pop-up window when viewing movie trends.

* Even if you don't agree to the optional permissions, you can still use the service without the corresponding features. * How to change access rights: Mobile phone settings > Lotte Cinema