At Monabanq, we are committed to making your everyday banking easier, wherever you are.
From your phone, access your essential account information at a glance and manage your transactions with complete peace of mind.

How do I open a Monabanq account?
Opening an account is quick, 100% online, and requires no income.

How do I add my Monabanq card to my mobile?
Add your Monabanq card to our Monabanq Pay app and enjoy a secure service on your Android devices.

Monabanq Pay simplifies your purchases and transfers and protects your data with every transaction.

How do we ensure your security?
At Monabanq, we prioritize the security of your banking information. Access your customer account anytime from your mobile device by logging in using:

- your username and password,
- or your fingerprint,
- or facial recognition.

How do I validate sensitive transactions?

For added peace of mind, the Mobile Confirmation service allows you to validate your sensitive transactions (online payments and transfers) quickly and securely!
You will be prompted to activate this service upon your first login to the app.

What services does the mobile app offer?

Our app offers all the essential services for your daily banking needs:

• Securely check your card PIN,
• Temporarily block your card or report it instantly if it's lost or stolen,
• Simplify your account transfers with bank account switching,
• Use Monabanq Pay (Wero) for online transactions or payments between friends,
• Make secure online payments with Payweb Card,
• Change your card's spending or withdrawal limits,
• Chat with a virtual assistant and our live advisors,
• Find all the useful numbers you need in case of an emergency, even from abroad,
• Make instant transfers between your accounts or to your registered beneficiaries,
• Categorize your expenses to better track your budget,
• Find CIC, Crédit Mutuel (excluding Brittany and the Southwest), and Cash Services branches to deposit your checks and cash,
• Choose the Monabudget service to avoid overdraft risks,
• Calculate The carbon footprint of your purchases,
• Easily access and share your bank account details (RIB) and documents,
• Take advantage of our referral offers.

What features can you use to manage your projects?

• Track your transactions, savings, insurance, and loans,
• Monitor stock market prices and manage your securities portfolios,
• Achieve your goals with our loan solutions,
• Subscribe to our Car, Home, and other insurance policies to protect your assets.

How to contact customer service?
Our advisors are available Monday to Friday from 8:00 AM to 9:00 PM, and Saturday from 8:00 AM to 4:30 PM.

Known for their excellent customer service*, they are available to assist you by phone, email, or via our live chat.

Stay up-to-date with our news and discover our offers throughout the year on our app or on our social media channels (X, Facebook, Instagram, LinkedIn).

In conclusion
At Monabanq, putting people before money isn't just a promise: it's how we stand by your side, every day.

Legal notice
*Voted Customer Service of the Year in the Online Banking for Individuals category