Kids Doctor is an online medical consultation service for parents and their children who are unwell. The app allows you to see a doctor from the comfort of your own home via your smartphone (Online Consultation), consult with a nurse via chat (Chat Health Consultation), and learn about home health care strategies (Home Care Book). Use it as a parenting ally.

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■ Rely on us in the following situations:

- When your child falls ill at night, on weekends, or during the New Year's or Obon holidays, when hospitals, pediatricians, and primary care physicians are closed.
- When your child suddenly falls ill and you want to take them to the hospital, but it's difficult to quickly adjust your work or family schedule.
- When it's difficult or stressful to bring siblings to the hospital or pediatrician.
- When bad weather or limited transportation makes it difficult to go to the hospital or pediatrician.
- When parents are sick or at risk of falling ill themselves.
- When you're worried about infectious disease outbreaks and want to avoid crowded places.
- When you need to prepare permission slips for kindergarten, nursery school, or elementary school.
- When your child shows symptoms for the first time, or when you're unsure what to do about your child's illness.

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■ What Kids Doctor Can Do & Features

□ What Online Consultations Can Do & Features
- You can receive a doctor's consultation at any time, including daytime, nighttime, and weekends.
- You can receive a doctor's consultation anywhere, such as your child's bedroom, your living room at home, or a hotel while traveling. (※1)
- Doctors and nurses who understand children and child-rearing issues will listen to your concerns and provide individualized support.
- Using video calls, we will discuss your situation and observe your child's condition via video.
- Health insurance and child medical expense subsidies are applicable. There are no additional costs beyond the consultation fee. (※2)
- Permission slips can be issued in a format of your choice. If no preference is specified, they will be issued in the Kids Doctor format.
- Prescriptions can be issued if the doctor deems it necessary.
・Your prescription will be faxed to your designated pharmacy (※3). Once your prescription arrives at the pharmacy, you can pick up your medication.
・Available to people aged 5 months to 69 years. Suitable for both children and adults.
*1: Please use this service indoors where privacy is ensured and in an environment with good signal strength.
*2: If medication is prescribed, medication costs and transportation to the pharmacy will be charged separately.
*3: Please check the app for a list of participating pharmacies.

□ Features and Benefits of Chat Health Consultations
・Nurses who understand children and child-rearing issues will listen to your concerns and provide individual support.
・If a doctor's consultation is required, we may refer you to an online consultation.
・Chat history is saved, so you can review it later.
・Consultations are free (subject to a limited number of sessions).

(Home Care Book Features and Benefits)
・Based on symptoms and illnesses, you can find out what to do at home and when to visit the hospital.
・You can share information via SMS or messaging apps. You can use it to review later or share information with family members.

- Viewing is free.

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■ Reception/Consultation Hours

(Online Consultation)
□Monday-Friday
・Reception: 5:00 AM - 3:45 PM / 4:00 PM - 11:45 PM
・Consultation: 6:00 AM - 4:00 PM / 6:00 PM - Midnight
□Saturday, Sunday, and Holidays
・Reception: 5:00 AM - 11:45 PM
・Consultation: 6:00 AM - Midnight

(Chat Health Consultation)
□Weekdays: 6:00 PM - 11:00 PM
*Hours are subject to change. Please check the app's home screen.

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■ Medical Departments
Online consultations are available for the following medical departments:
□ Internal Medicine & Pediatrics
Fever / Cough / Runny Nose / Nausea / Vomiting / Headache / Abdominal Pain / Diarrhea / Bedwetting, etc.
□ Surgery
Injuries / Sprains / Bruises / Abrasions / Nosebleeds, etc.
□ Dermatology
Hives / Rash / Itching / Blisters / Eczema / Rashes, etc.

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■ Available Areas

□ Online Consultation
・Available from anywhere in Japan
*Please use this service indoors where privacy is ensured and in an environment with good signal strength.
□ Chat Health Consultation
・Available from anywhere in Japan

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■ About Doctors and Staff
Online consultations are provided by active doctors working at affiliated medical institutions. They hold a medical license and a medical training certificate, and no initial medical residents are affiliated. Nurses are licensed registered nurses.
Our doctors and nurses are knowledgeable about child-rearing, so please feel free to use our services.

□Affiliated Medical Institutions
・Yokohama Internal Medicine and Home Care Clinic
・Nishiharu Internal Medicine and Home Care Clinic
・Kawaguchi Mieruka Clinic
・Kurata Clinic
・LS Clinic Tokyo
・Kaneko Pediatric Clinic
・Andokodomo Clinic AEON Mall Tamadaira no Mori

□Consulting Physician

・Yuichiro Miyake
Certified by the Japan Surgical Society and the Japan Pediatric Surgery Society. After completing his initial training, he joined Juntendo University's Department of Pediatric Surgery and Pediatric Genitourinary Surgery. He has trained at university hospitals and children's hospitals. He has also engaged in research on fetal treatment of diaphragmatic hernia in Canada. His specialty is pediatric surgical diseases. He is a father of two children.

・Takashi Kurokawa
Certified by the Japan Surgical Society and certified by the Japanese Society of Acute Medicine. He graduated from Kobe University School of Medicine in 2001. He completed his initial training at Nishi-Kobe Medical Center. After working in tertiary emergency care at the Hyogo Prefectural Disaster Medical Center, he began working at a Japanese clinic in Singapore in 2018. He completed his general practice training at the National University of Singapore's General Practice Postgraduate Education Program and currently provides primary care for children and adults.

・Seiji Tanaka
He is a certified pediatric specialist and instructor with the Japan Pediatric Society and a Ministry of Health, Labor and Welfare-certified clinical training instructor. He currently works in the pediatric department at Kurume University Hospital in Fukuoka Prefecture, specializing in the fields of nephrology, urology, and immunology. He has been treating bedwetting for 20 years and serves as a council member for a Japanese pediatric nephrology and urology society.

□Nurse/Operations Manager

・Mayaka Mori
Working at a pediatric emergency center, where she experienced the value of life, she learned about triage, the importance of pediatric emergency care, and family nursing. She completed BLS and ICLS. Afterward, she gained a strong sense of the preciousness of life in the palliative care ward and provided thorough, compassionate care. Currently, as Kids Doctor Operations Manager, she supports and communicates with staff to ensure safe and quality medical care.

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■ About Receiving Medication
If a doctor determines a prescription is necessary during an online consultation, a prescription will be issued. The prescription will be faxed to the pharmacy you specify in the app, so you can pick up your medication at a time that's convenient for you, such as between childcare responsibilities or when you get home from work.

You can register frequently used pharmacies as favorites, making medication arrangements smoother the next time you visit.

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■ About Fees

(Online Consultation)
- Health insurance and child medical expenses subsidies apply. There are no service fees other than the consultation fee.
- Residents of certain areas are required to apply for a child medical expenses subsidy refund.
- Payment is by credit card only (bank transfers and barcode payments are not accepted).
*Please check the app for areas where the Child Medical Expense Subsidy refund application is not required.
*Additional costs such as medication and transportation to the pharmacy are required.

(Chat Health Consultation)
- Chat health consultations are free.
- There is a limit of three chats per three months (one session will be re-allocated one month after the first session).

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■How to Use Online Consultations
(1) Make an appointment via the app
Please fill out the medical questionnaire and wait for a call from the operator.
While waiting, please keep your smartphone within easy reach of notifications and remain calm.
(2) Consultation
When it's your turn, you will receive a notification in the app. Consult via video call.
(3) If a prescription is issued, pick up your medication at the pharmacy.
If the doctor determines a prescription is necessary during your consultation, a prescription will be issued. Select a convenient pharmacy on the app and collect your medication.

■How to Use Chat Health Consultations
(1) Make an appointment via the app
Please fill out the medical questionnaire and wait for a call from the operator. While you wait, please keep your smartphone within reach so you can receive notifications and remain calm.
(2) Chat with a Nurse
A nurse will contact you via chat based on your medical history, so please feel free to contact us.

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■Frequently Asked Questions
If you have any questions, please see below.
https://service.kids-doctor.jp/faq

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■Contact Us
If you are experiencing issues with the app, please contact us via the "Inquiries/Error Report" option within the app. If you are unable to launch the app, please contact us at the following email address:
info@kids-doctor.jp