■ [Operating environment]
・Android OS version: 8.0, 9.0, 10.0, 11.0, 12.0, 13.0
* Some devices are not compatible even with Android 8.0 or later devices.
*There is a possibility that it may not work properly depending on your environment, so we do not necessarily guarantee operation.

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▼Customers who receive an email notification when launching the app
Please tap the "Send Email" link to send us an email.
Based on the information you send us, we will be able to guide you on the cause of the error and how to deal with it.

▼Customers who cannot download or start
Please refer to the [Frequently Asked Questions] at the bottom of this page as it may be resolved by the procedure described.

▼Regarding app refunds
Please check the contents at the following URL before downloading, as it is necessary to follow the prescribed procedure specified by Google Play.
https://support.google.com/googleplay/answer/2479637?hl=en
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■ [Precautions when using]
○ 2GB or more free space is required in the internal storage (smartphone body).
○ Data will be downloaded when the app is launched for the first time, so we strongly recommend using a Wi-Fi environment.
○ If you check "Allow automatic updates" while you are overseas, you may unintentionally incur high communication charges due to version upgrades, etc.
When traveling overseas, we recommend that you uncheck "Allow automatic updates" in the Google Play store.
○ There may be a wait when reading the production.
○ The numbers displayed in the app are only simulated values and may differ from the actual slot machine.
○ The following functions are additional functions (add-ons) and can be used by charging.
・Shortcut
・Mode selection
・High-speed auto
・Marugoto set (all additional functions can be used)

■ [Frequently Asked Questions]
Please check the following before contacting us.

Q.The download does not proceed from the "Waiting" state
A.It occurs when communication other than Wi-Fi is performed while "Download only when using Wi-Fi" is checked when downloading.
Please stop the download once and try connecting to another Wi-Fi line, or remove the check and try downloading from another communication method (4G line, etc.).

Q.I want to suspend the application
A. If you select "Exit App" from the "Option Menu" or press the Home button while playing to exit the app, the game information at that point will be automatically saved.
If there is data that has been interrupted, tap "Game Start" on the title screen to display a restart confirmation screen.

Q. The app is forcibly terminated during startup and can not be played
A.There is a possibility that a problem occurred during installation, so please try the following first.
・Restart the smartphone or clear the cache
・Uninstall and reinstall the app

Q. I cannot purchase additional functions (add-ons)
A. Please check the following.
・Upgrade the "Google Play Store" app to the latest version
・Check if the Google account you used to purchase the app matches the Google account on your smartphone.
・Check with each telecommunications company whether the payment amount has reached the upper limit (if the upper limit has been reached, please try again in the next month or later).
・Change payment method to credit card
・Contact Google from below (it may be a problem with Google Play)
　https://support.google.com/pay#topic=7644061

Q. All purchased additional features have been disabled
A.Recovery is possible free of charge by the following procedure.
1.Tap the disabled additional function at "Shop" on the title screen.
2. Tap the "Purchase" part
3. Select "Yes" in the displayed warning message
4. After a few seconds, the message "Already purchased" appears.
5. After tapping "Return to title" on the same screen, the corresponding additional function will be enabled again.
6. If there are other additional features that are disabled, repeat steps 1-5 above for each feature
*Communication occurs between 3 and 4
However, please note that errors and charges may occur if you do not have a purchased Google account.

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These problems may be improved by updating the OS, but depending on the model, the symptoms may become more severe or new symptoms may occur.
We are not responsible for any troubles caused by the OS update, so please use your own judgment when implementing it.

■ [Inquiries]
○ The support desk is open on weekdays, excluding Saturdays, Sundays, national holidays, and year-end and New Year holidays.
○ Inquiries by e-mail are always accepted, but replies are only on business days.
○ Before contacting us, please allow us to receive "support_anapp@paon-dp.com" and emails sent from your computer.
○ When making inquiries, be sure to specify [App name], [Model name], [OS version] and [Details of inquiry].

License notation
https://paon-dp.com/service_support/license.html

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