Full Description

VrumTech is a Brazilian platform created to bring customers and automotive repair shops closer together, making service faster, more organized, and more transparent.

With VrumTech, customers can request services for cars, motorcycles, trucks, tractors, and other vehicles, find available repair shops, send problem information, track service orders, receive quotes, view inspection checklists, approve services, and monitor each stage of the service through the app.

For repair shops, VrumTech functions as a digital management and service tool. The shop can receive customer requests, create service orders, organize appointments, register inspections, prepare quotes with parts and services, generate PDFs, track payments, send updates, and maintain a history of services in one place.

VrumTech's goal is to facilitate communication between customers and repair shops. Customers better understand what is happening with their vehicle, while the repair shop gains more control over services, quotes, scheduling, and customer relationships.

Main features for customers:

Request automotive services via the app
Find available workshops
Provide vehicle, license plate, model, and problem information
Request service with or without towing/recovery
Track service order status
Receive digital quote
View parts, services, and prices
Review inspection checklist
View photos attached by the workshop
Approve quote with digital signature
Receive progress notifications
Track service history
Use internal wallet when available
Access service order via link in guest mode

Main features for workshops:

Receive customer requests
Manage service orders
Create service orders for individual customers
Organize schedule and appointments
Send scheduling options
Register vehicle inspection
Complete digital checklist
Attach inspection photos
Create quote with parts and labor
Generate PDF of the quote
Use OCR/scanner to import quote
Update service status
Confirm vehicle arrival
Finalize Customer Service
Track workshop metrics
View work order history
Improve customer communication
VrumTech also features a workflow for visiting customers, allowing someone to track a work order via a link without needing to create an account immediately. This facilitates customer service for workshops that receive clients via WhatsApp or in person.

The app was designed for daily use in workshops, focusing on mobile devices, speed, and practicality. The experience was developed to work well on mobile devices, including in quick service environments, counters, workshops, and field use.

With VrumTech, the workshop reduces wasted conversations, improves service control, and builds greater customer confidence. The customer, in turn, can track the service more clearly, with quotes, inspections, and status updates in a digital environment.

Suitable for:

Mechanical workshops
Auto centers
Motorcycle workshops
Workshops with towing/recovery services
Tire shops
Automotive electrical services
Electronic injection services
Truck and heavy vehicle workshops
Agricultural machinery workshops
Customers needing automotive services

Important:

VrumTech acts as a platform for connecting, organizing, and managing clients and workshops. Automotive services are performed by registered workshops, which are responsible for customer service, diagnosis, quotes, service execution, warranty, and repair quality.

Payments, when available, are processed by secure providers integrated into the platform. VrumTech does not perform mechanical repairs directly.

Initially available in Brazil.